That said, while their feelings are valuable, their actions do not match those feelings. That’s why users believe Sony and CEO Jim Ryan have shown disregard for the Japanese market. In mentioning this, one might think this is simply conjecture by the ACE Economic Research Center.
To be a bit more specific,
1. The PS4 launched in 2013, but Japan’s release came afterward.
2. After fall 2018, Sony implemented its own regulations on depictions in games, which has censored content aimed at Japanese users
3. The PS5 reveal video had no Japanese narration, while there were issues with the font used for the subtitles as well as their Japanese translations
4. The confirm button was changed from O to X in order to set a global standard
5. Due to manufacturing issues, the initial launch allocation for PS5 in Japan was barely above that of the PS3, preventing the system from reaching early adopters
And so forth.